1. Who can purchase from Spirits B2B?

Spirits B2B is a dedicated wholesale platform. We exclusively serve licensed businesses, including HoReCa operators, retailers, wholesalers, and import/export partners. Please note that we do not engage in direct sales to individual consumers.

2. How do I register for an account?

Registering is simple! Click “Register” on our website, complete the company details form, and submit your required documentation. Upon successful approval, you’ll gain full access to our comprehensive catalog and personalized pricing.

3. Why are prices not visible before registration?

Our pricing is tailored to each business profile, ensuring you receive the most competitive rates. Factors such as your location, order volume, and specific product selections influence your personalized offer. This approach allows us to provide optimal value to every client.

4. How long does the account approval process take?

Account approvals are typically completed within 1-2 business days, provided all necessary information is accurately submitted.

5. How do personalized discounts work?

Once your account is approved, your pricing will automatically adjust based on your order volume, geographic location, and purchasing frequency. This dynamic system ensures you consistently receive the most competitive rates for your business needs.

6. Can I negotiate my discount?

Our pricing structure is designed to be both dynamic and flexible. For special requirements or large-volume orders, we encourage you to connect with your dedicated account manager to explore customized offers.

7. Do you keep all products in stock?

Certain products are readily available in our Romanian warehouse for swift delivery. For items not held in local stock, we efficiently source them from our extensive network of EU suppliers, with typical lead times ranging from a few days to two weeks.

8. How can I check immediate product availability?

Each product page clearly indicates its availability status: “In Stock (Quick Delivery)” for immediate dispatch or “On Order (Lead Time 2-14 days)” for items sourced externally.

9. Can you source specific brands not listed on your website?

Absolutely. Please inform us of your specific requirements, and we will leverage our extended supplier network to check availability, provide a quote, and estimate lead times for unlisted brands.

10. What are your delivery options?

For products stocked in Romania, we offer next-day or 2-3 day delivery, depending on your precise location. For items on order, delivery typically ranges from a few days up to two weeks.

11. Do you deliver outside Romania?

Yes, we proudly serve businesses throughout the European Union. Delivery times for international orders may vary based on customs procedures and transport logistics.

12. How are delivery costs calculated?

Delivery costs are determined by your order size and destination. An estimated shipping cost will be clearly displayed for your review when you confirm your order.

13. Am I able to arrange my own courier?

Certainly. You have the flexibility to utilize your preferred logistics partner for order collection and delivery.

14. What is the minimum order quantity (MOQ)?

Minimum order quantities can vary per product. Comprehensive details regarding MOQs will be available in your account dashboard upon approval.

15. What payment methods do you accept?

We primarily accept bank transfers (wire payments). Specific payment terms will be discussed and finalized upon your account approval.

16. Do you offer credit terms?

Credit terms may be extended to established partners with a demonstrated history of consistent orders. Please consult with your account manager for detailed information.

17. How can I contact your support team?

Our dedicated support team is available to assist you via email, phone, or directly through your account manager. We are here to help with orders, product sourcing, and any other inquiries you may have.

18. Where can I find useful links and documents?

Essential documents, including product specifications, compliance certificates, and customs guidance, are conveniently located under the “Useful Links” section within your account dashboard.

19. Do you provide assistance with customs procedures?

Yes. Our experienced team can provide guidance on T1 and T2 procedures for both intra-EU and extra-EU imports as needed.

20. Do you offer special promotions?

We regularly feature seasonal and limited-time offers. To stay informed about the latest deals, we recommend subscribing to our newsletter or frequently checking your account dashboard.